Abstract—As the user experience is an important prerequisite for the success of e-banking applications, the main subject of the research study reported here is the use of Automated Teller Machine (ATM) in Egypt. Data was collected using an unstructured interview with a senior staff member in HSBC Egypt. Data was then analyzed using process modelling. In this paper, we will develop an initial process architecture diagram but will not go on to depict the internal structure of individual processes. Some ATM problems in Egypt were discovered, which enabled the researchers to make recommendations to ATM decision makers in Egypt on ATMs.
Index Terms—Process modeling, Process Architecture, Automated Teller Machines, Unit of Work.
R. Abd El Aziz is with the Business Information Systems, Arab Academy
for Science and Technology and Maritime Transport, Alexandria, Egypt
R. Fady is with the University of the West of England, Bristol, England, UK, on leave from the Arab Academy for Science and Technology, Alexandria, Egypt (e-mail: email@example.com).
Cite: Rasha Abd El Aziz and Rasha Fady, "Developing Business Process Architecture using Business Process Modeling: The ATM system in HSBC Egypt," International Journal of Modeling and Optimization vol. 2, no. 3, pp. 284-289, 2012.