doi: 10.7763/IJMO.2012.V2.128
Developing Business Process Architecture using Business Process Modeling: The ATM system in HSBC Egypt
Rasha Abd El Aziz
1
,
Rasha Fady
2
- 1 Business Information Systems, Arab Academy for Science and Technology and Maritime Transport, Alexandria, Egypt
- 2 University of the West of England, Bristol, England, UK, on leave from the Arab Academy for Science and Technology, Alexandria, Egypt.
Abstract
As the user experience is an important prerequisite for the success of e-banking applications, the main subject of the research study reported here is the use of Automated Teller Machine (ATM) in Egypt. Data was collected using an unstructured interview with a senior staff member in HSBC Egypt. Data was then analyzed using process modelling. In this paper, we will develop an initial process architecture diagram but will not go on to depict the internal structure of individual processes. Some ATM problems in Egypt were discovered, which enabled the researchers to make recommendations to ATM decision makers in Egypt on ATMs.
Keywords
- Process modeling
- Process Architecture
- Automated Teller Machines
- Unit of Work
How to Cite
Rasha Abd El Aziz and Rasha Fady, "Developing Business Process Architecture using Business Process Modeling: The ATM system in HSBC Egypt," International Journal of Modeling and Optimization, vol. 2, no. 3, pp. 284-289, 2012. https://doi.org/ 10.7763/IJMO.2012.V2.128
Copyright & License
Copyright © 2012 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).