Manuscript received August 23, 2022; revised October 23, 2022; accepted December 23, 2022; published June 14, 2023
Abstract—The automotive industry has had large
participation in the Peruvian economy, as well as a large market
penetration; however, there is not optimal retention of these
customers, since there is a knowledge gap regarding loyalty
strategies, which could impact the level of service offered. It is
essential to have good inventory planning and a good
distribution of the workshop to meet agreed dates. Also, correct
execution of the service, which integrates quality control to
avoid problems attributed to defects. This case study proposes
a model that integrates Lean Manufacturing, Facility Layout
Design, and ABC inventory management, intending to achieve
an improvement in the current service. After the
implementation of the model, on-time service was increased by
30.55%, reprocessed vehicles were reduced by 6.50%, labor
efficiency was increased by 16.66%, open work orders were
reduced by 13.79%, and transfer times were reduced by 20.90%.
Index Terms—Lean service, standardized work, Jidoka,
Poka Yoke, facility layout design, service level, automotive
industry.
Katia Galindo-Alvarez, Rossy Trigueros-Evaristo, Juan Quiroz-Flores,
Martín Collao-Diaz and Alberto Flores-Perez are with the Universidad de
Lima, Perú.
*Correspondence: jcquiroz@ulima.edu.pe (J.O.F.)
Cite: Katia Galindo-Alvarez, Rossy Trigueros-Evaristo, Juan Quiroz-Flores*, Martín Collao-Díaz, and Alberto Flores- Pérez, "Inventory Management Model Integrating Lean and FLD to Increase Service Level in an Automotive Retail: An Empirical Research in Peru," International Journal of Modeling and Optimization vol. 13, no. 3, pp. 72-76, 2023.
Copyright © 2023 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).
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