doi: 10.7763/IJMO.2023.V13.828
Inventory Management Model Integrating Lean and FLD to Increase Service Level in an Automotive Retail: An Empirical Research in Peru
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Juan Quiroz-Flores
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- Universidad de Lima, Perú.
- Manuscript received August 23, 2022
- revised October 23, 2022
- accepted December 23, 2022
- published June 14, 2023
Abstract
The automotive industry has had largeparticipation in the Peruvian economy, as well as a large marketpenetration; however, there is not optimal retention of thesecustomers, since there is a knowledge gap regarding loyaltystrategies, which could impact the level of service offered. It isessential to have good inventory planning and a gooddistribution of the workshop to meet agreed dates. Also, correctexecution of the service, which integrates quality control toavoid problems attributed to defects. This case study proposesa model that integrates Lean Manufacturing, Facility LayoutDesign, and ABC inventory management, intending to achievean improvement in the current service. After theimplementation of the model, on-time service was increased by30.55%, reprocessed vehicles were reduced by 6.50%, laborefficiency was increased by 16.66%, open work orders werereduced by 13.79%, and transfer times were reduced by 20.90%.
Keywords
- Lean service
- standardized work
- Jidoka
- Poka Yoke
- facility layout design
- service level
- automotiveindustry
How to Cite
Katia Galindo-Alvarez, Rossy Trigueros-Evaristo, Juan Quiroz-Flores, Martín Collao-Díaz, and Alberto Flores- Pérez, "Inventory Management Model Integrating Lean and FLD to Increase Service Level in an Automotive Retail: An Empirical Research in Peru," International Journal of Modeling and Optimization, vol. 13, no. 3, pp. 72-76, 2023. https://doi.org/ 10.7763/IJMO.2023.V13.828
Copyright & License
Copyright © 2023 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).