Abstract—Increased organizational dependence on data warehouse (DW) systems drives management attention towards improving DW systems success. However, the successful implementation rate of DW systems is low and many firms did not achieve intended goals. A recent studies show that improves and evaluates DW success is one of the top concerns facing IT/DW executives. Existing information system (IS) research has studied DW success more from information quality and system quality. Researchers argue in this study that we should also take the relationship quality, which has significant research and practical implications in that it connects to IS success directly. As our first attempt, this study, referring to both IS and marketing literature, examines how communication, coordination, cooperation, commitment, and trust can be achieved to some degrees by high quality relationships between DW parties. The results of data analysis support that the contribution of DW success can improve by establishing a good relationship between DW parties.
Index Terms—Data warehouse, relationship quality, information system, business intelligent, decisions making, decisions support system.
The authors are with College of Arts and Sciences, Universiti Utara Malaysia, 06010 UUM-Sintok, Kedah, Malaysia.
Cite: Alaaeddin Almabhouh, Abdul R. Saleh, and Azizah Ahmad, "Examining the Influence of Relationship Quality on Data Warehouse Success," International Journal of Modeling and Optimization vol. 1, no. 5, pp. 402-409, 2011.
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